Product Recalls

3 July 2018 - Toshiba AC Adaptor "Voluntary" Recall

Toshiba has announced a voluntary recall on certain types of AC power adaptor included with a range of Toshiba laptop models sold into the Australian marketplace between July 2011 and November 2015. Voluntary recalls means that no manufacturer has to try very hard to contact their customers, they just publish a web page and hope everybody notices! I have challenged Toshiba in particular many times over the past decade each time they have announced a "burn hazard" recall relating to some power cords, some batteries and now some AC adaptors. Needless to say my observations have fallen on deaf ears. So we try and do our bit to help. In this case, the current recall was brought to my attention in this article by Computer Reseller News. The ACCC is a little more blunt in their assessment of the risk. So if you have a Toshiba laptop which was purchased in the aforementioned time frame, or indeed if you bought a replacement AC adaptor, you check the advice from Toshiba on this web page. If you have any questions or comments about your Toshiba laptop, please contact us.

3 July 2018 -

HP announced a recall of some of the batteries in some of their laptop computer models. Of all the models listed, we have only sold the Pavilion X360 where we are proactively contacting our customers to ask them to run the HP Battery Check Utility to confirm whether or not their particular laptop computer is affected. We encourage anyone who is concerned about the condition of their laptop of any brand to contact us for advice.